• Check that your watch and the beatXP TRAK App are fully updated.
• Turn on Bluetooth and GPS on your phone and grant the Location permission from the beatXP TRAK App.
• Open the beatXP TRAK App and check to see if your watch can connect automatically.
• This issue may have occurred if the watch can connect automatically because the beatXP TRAK App is prevented from running in the background. If you use an Android phone, add the beatXP TRAK App to the protected list in the background. If you have installed third-party phone manager apps on your phone, add the beatXP TRAK App to the allowlist using the apps.
• If your watch cannot connect automatically, connect them manually. To do this, open the beatXP TRAK App, go to Devices, and then go to Pair Device.

If this issue persists, perform the following to troubleshoot:

• Disable and enable Bluetooth on your phone and try again.
• Restart your phone and reconnect the phone and the watch again.
• Lock the beatXP TRAK App in the background to reduce the chance that the App is cleared from the background.
• Unpair your watch using the beatXP TRAK App from the phone and pair them again.
• For Android users: Open the beatXP TRAK App, go to Devices, and select unbind and pair two devices again.
• For iOS users: Open the beatXP TRAK App, go to Devices, and select unbind and pair two devices again. On your phone, go to Settings >> Bluetooth, touch the exclamation icon next to the Bluetooth name of the paired watch, and then touch Forget This Device to delete the pairing records for reconnection.

Ensure the watch is connected to the phone or Bluetooth using the beatXP FIT App. There are two ways to establish Bluetooth connectivity.

Automatic Connection:

• Pair your smartwatch with the beatXP FIT App.
• Once paired, Bluetooth calling will be prompted on app screen. Allow contact sharing and tap Yes.

Manual Connection:

• If the prompt doesn't appear:
• On your watch, swipe up, tap the Bluetooth Call icon to turn it On.
• On your phone, go to Phone Settings, turn on Bluetooth search, and pair the smartwatch to enable call functionality.

Trouble Pairing Your Smartwatch? Follow These Steps:

1. Basic Troubleshooting:

• Restart your smartwatch and try to connect again.
• Reinstall the beatXP FIT App and re-pair your smartwatch

1. Fixing "Pairing Failed" Error:

• Please unpair the smartwatch from other phones.
• Close your app and open again. It will ask for pairing, then click on the “Pair” button. 
• If pairing is not asked, then restart your watch. 

• Connect the charging cable to a power adapter and plug in the power adapter.
• Plug your watch with the charging cable. Align and attach the charging contacts of your watch to those of the charging cable until you can see the battery level on the watch's face.
• When your watch is fully charged, 100% will be displayed on the watch screen, and the charging will stop automatically. The watch will automatically start charging when connected to the charger if the battery level is below 100%.

• Connect the Charger's USB end to the USB port on the adapter.
• Ensure the wall socket is functioning correctly and not loose or damaged.
• If it still doesn't work, charge from a different wall socket.
• If it still doesn't work, Try to clean the charging point of the watch and the charging pins of the charger.

Note: Please charge your watch in a well-ventilated environment. Before charging, make sure the charging port is dry. Wipe off any water or sweat. Please Use a 5V–1A Charger. Do not use a Turbo Charger.

• This event may occur if the number of screen wake-up times increases when you raise your wrist in particular scenarios.
• The power consumption of your watch may increase when you enable Auto Heart Rate Monitoring.
• The power consumption will increase if the screen brightness is at 100%.

Ensure that the watch is connected to the phone using the beatXP FIT App. Open the beatXP FIT App and swipe on the Home page screen to sync data. If the issue persists, restart the watch and try again.

If you cannot sync data, close the beatXP TRAK App and ensure it is not running in the background. Open the beatXP FIT App again and try syncing data once more.

Activity data is usually extensive and, therefore, takes longer to sync. So, Swipe down from the Home page screen and wait for the watch to be synced. The Syncing is displayed on the top in Percentage value.

Proper Wear and Placement:

• Ensure your watch is snug and facing upwards on your wrist, slightly above the joint for comfort.
• Secure it during exercise to prevent slipping.

Keep It Clean and Dry:

• Clean the back of your watch, removing sweat and obstructions, for accurate readings.
• Wipe off any moisture or smudges to maintain sensor efficiency.

Mind the Environment:

• Extreme temperatures can affect measurements; warm up before initiating a heart rate check in cold weather.
• Regular movements like running provide more accurate results than irregular activities or weightlifting.

Troubleshooting Abnormal Readings:

• If readings seem off, keep your watch facing up and stand still for 10-15 seconds.
• If issues persist, restart your watch and try again.
• Follow these tips for precise heart rate monitoring during your activities.

• Wearing Hand:Wear your watch on your non-dominant hand while sleeping to reduce movement-related recording interferences.

• Wearing Method: Ensure the device is worn with the screen facing upward and located slightly back on the wrist for precise data.

• Sleep Duration: Sleeps under 4 hours may not be recorded.

• Appropriate Fit: Ensure the watch is neither too tight nor too loose.

• Sleep during Travel may give inaccurate data due to vehicle movements.

• PPG Sensor Functionality: The watch's sensor, detecting light reflection from the skin, can misread similar reflections from other surfaces as being worn, erroneously recording sleep data. Ensure it is positioned accurately during non-use periods.

• Unintended Touches: Movements or accidental screen touches while asleep might disrupt sleep data recording.

• Post-Wake Movements: Minimal movement upon awakening could result in misrecorded wake-up times.

Correct wear and mindful handling of the device are important for accurate sleep data monitoring with your smartwatch.

Go to settings on your watch and select Device info to see the watch's Bluetooth name and firmware version.

Open the beatXP FIT App, go to Settings, and tap on the connected device; your watch's firmware version will be on the screen.

Enable Notifications:

• In the Smartwatch App settings, select your watch model and pick the apps you want notifications from.

Check for Do Not Disturb (DND):

• Swipe down on your watch's home screen to disable DND if it's on.

Status Bar Notifications:

• Confirm that notifications are enabled in your phone's settings.

For Android (EMUI 9.0):

• Phone Settings:
• Enable notifications for your desired apps in Settings >> Notifications.

For iOS:

• Phone Settings:
• Enable notifications for specific apps in Settings >> Notifications.
• Adjust app settings for third-party apps like WhatsApp in your Message settings.
• WhatsApp Notifications:
• In WhatsApp, enable Notification Center if needed.
• Restart and Reconnect:
• Restart your phone, reconnect it to the watch, and check for notifications.

If using iOS 11.0 or later:

• Phone Settings:
• Enable "Show in History" for the desired app.

Update Process:

• Connect your watch to the phone via the Smartwatch App.
• In the Smartwatch App, access settings, select your smartwatch, and click "Check for Update."
• Follow the onscreen instructions to update your watch.

Network Quality:

• Ensure a stable network connection in your area for better call signal quality.
• Try making calls in an open area with a stable network connection.

Troubleshooting Connection:

• If the issue persists, unpair your watch from the phone.
• Pair the watch with another phone to test. If it works well, the problem may be with your phone's Bluetooth settings, and you might consider using a different phone.
• If the issue continues, it could be related to your watch's Bluetooth.

Network Stability:

• Update duration depends on network performance, so use a stable 3G/4G/5G or Wi-Fi connection.

OTA Update Process:

• Over-the-air (OTA) updates require a stable phone-to-watch connection.
• The update duration is influenced by download speed and Bluetooth transfer rate.

Installation Process:

• After transferring the update via the Smartwatch App, the wearable device decompresses and installs the package.
• The update screen appears on the device; wait for a successful installation, and the device will restart.

Bluetooth Connection:

• Confirm that your watch and phone are in Bluetooth range and connected.

Watch Power Saving:

• Turn off power-saving mode on the watch.

Permission Settings:

• Grant necessary permissions: Settings >> Apps >> Search for App >> Permissions >> SMS >> Allow.

SMS Alerts Toggle:

• Enable the SMS alerts toggle: My device >> SMS alerts >> Turn On the Toggle >> grant required permissions.

Calls and Notifications Permission:

• Check your phone's settings to ensure calls and notifications permission is granted.

Do Not Disturb (DND):

• Deactivate DND mode on the watch.

Smartwatch App Connection:

• Verify if the watch is connected to the Smartwatch App.

Bluetooth Connection:

• Confirm your watch and phone are connected via Bluetooth.

Watch Power Saving:

• Disable power-saving mode on the watch.

Notification Toggles:

• In your watch settings, navigate to My device >> Notifications.
• Allow app notifications and enable call alerts, granting necessary permissions.

Phone Permission Settings:

• Check your phone's settings to ensure calls and notifications permission is granted.

Do Not Disturb (DND):

• Deactivate DND mode on the watch.

Smartwatch App Connection:

• Ensure your watch is connected to the Smartwatch App.

Phone Notification Settings:

• In your phone settings, go to Notifications.
• Select the apps you want notifications from, and enable notifications, display in the status bar, banners, and lock screen notifications.

App-Specific Troubleshooting:

• For specific apps like WhatsApp, go to app settings >> Notifications, and enable Notifications Center if needed.

Restart and Reconnect:

• If issues persist, restart your phone, reconnect it to the watch, and check for notifications.

Troubleshooting Watch Face Transfer:

Watch Firmware Update:

• Check for a firmware update by going to My Device >> Tap on the watch icon at the top left corner >> Click on "check for update."
• If an update is available, ensure your watch has at least 70% charge before updating.

App Update:

• Verify the Smartwatch App for updates by going to profile (Tap on the top right icon) >> About >> Check for updates.
• Update the Smartwatch App if needed.

General Tips:

• Ensure a stable internet connection.
• Keep the watch battery level above 30% for watch face updates.
• Confirm the watch's connection to the Smartwatch App.
• Consider clearing the cache from the Smartwatch App.

Troubleshooting Watch Face Transfer Error:

Firmware Update:

• Ensure your watch's firmware is up to date: My Device >> Tap the watch icon at the top left >> Check for updates.
• If an update is available, charge your watch to at least 70% before updating.

App Update:

• Check for updates in the Smartwatch App: Profile >> Settings >> Check for updates.
• Update the Smartwatch App if necessary.

General Tips:

• Maintain a stable internet connection.
• Keep the watch battery above 30% for watch face updates.
• Confirm the watch is connected to the Smartwatch App.
• Ensure the watch is within Bluetooth range of your mobile.

Your order details may have not been captured with us. The amount will be refunded to your account in the next 5-7 working days.

Keeping in mind the health and safety in these times, we accept prepaid and COD orders. You can choose to pay by the following options:

• Credit/Debit Card Payment
• Net Banking
• Wallets – PhonePe, Amazon Pay, FreeCharge, Payzapp
• UPI/QR

You have the option to cancel your order before it is shipped.

To cancel the order:

If you have an account:

• Login to your account.
• Go to My Orders.
• Cancel the desired order.

If you don’t have an account, create an account at https://www.beatxp.com/login/ and follow the steps mentioned above.

Before the order is shipped:

• Cancel the order on the website and place the order again with the correct address.
• Contact our customer care team to change the delivery address.
• By Email: support@beatxp.com

*Delivery address cannot be changed once the product has been shipped.

 Before the order is shipped, cancel the order on the website and place the order again with the desired product colour.

*Product Colour cannot be changed once the product has been shipped.

Order placed through Amazon/FK/Any other ecommerce marketplace: Locate your invoice in the order details of your account on the website from where you placed the order for beatXP products.

Order placed on the website: Login to beatXP Account, and then open My Orders, and download invoice from there.

You can raise any queries regarding B2B orders at https://www.beatxp.com/bulk-order-enquiry/.

You can register your complaint regarding any issue at https://support.beatxp.com/complain.

You can register your complaint regarding any issue at https://support.beatxp.com/complain.

You can register your complaint regarding any issue at https://support.beatxp.com/complain.